Terms of service

TERMS OF SERVICE

Last updated: 30/11/2025

1. Overview

These Terms of Service (“Terms”) govern your use of the website operated by Hugpupy, a brand managed by KINGDOM SUPPLY & MARKETING LLC.

By accessing or using this site, you agree to these Terms and all applicable laws and regulations. If you do not agree, you must discontinue use of this site immediately.

 

 

2. Corporate Information

Hugpupy is legally operated by:

KINGDOM SUPPLY & MARKETING LLC EIN: 39-4296779

Official U.S. Address: 2252 GOLD SUMMIT ST MINNEOLA, FL 34715 — United States

Support: help@hugpupy.com Phone: +1 (786) 275-7758

 

 

3. Use of the Website

You agree to:

  • Use Hugpupy only for lawful purposes.

  • Not attempt to harm the website, servers, or services.

  • Not engage in fraudulent activity.

  • Provide accurate information during checkout.

  • Comply with all applicable local and international laws.

We reserve the right to restrict or ban access for violations or misuse.

 

 

4. Products & Availability

  • Hugpupy sells consumer products globally.

  • Availability may vary by region.

  • Colors, packaging, and appearance may differ slightly from images.

  • All product descriptions and prices may change without notice.

  • We may discontinue or modify items at any time.

 

 

5. Pricing, Currency & Taxes

All prices shown on the website are in the currency selected by the customer.

You acknowledge that:

  • Prices may change.

  • International orders may incur import taxes or customs fees.

  • These fees are the responsibility of the customer.

  • Refusal to pay import duties does not qualify for a refund.

 

 

6. Payment Processing

Payments are securely processed through:

  • Shopify Payments (Stripe)

  • Stripe

  • PayPal

  • Apple Pay / Google Pay

  • BNPL providers (Klarna / Afterpay / Affirm)

Hugpupy does not store full credit card details. All transactions follow PCI-DSS security standards.

 

 

7. Order Acceptance & Verification

We reserve the right to:

  • Reject or cancel suspected fraudulent orders.

  • Request additional verification (KYC).

  • Confirm address or identity.

  • Refuse service at our discretion.

Orders are confirmed only after payment approval.

 

 

8. Shipping & Delivery

By placing an order, you acknowledge that:

  • Shipping times vary by destination.

  • Tracking numbers are provided for all orders.

  • Delays may occur due to customs, weather, or external factors.

  • Customs clearance is not controlled by Hugpupy.

Full details are available in the Shipping Policy.

 

 

9. Returns & Refunds

Returns and refunds are regulated by the Global Refund Policy, which is incorporated into these Terms.

Key principles:

  • Unopened products may be refunded within 7 days.

  • Opened/used cosmetic or personal-care products are not refundable.

  • Defective or damaged items qualify for replacement.

  • Unauthorized returns may be rejected.

  • Refunds are issued only to the original payment method.

See “Refund Policy” for full terms.

 

 

10. User Responsibilities

You agree not to:

  • Provide false or misleading information.

  • Attempt chargeback fraud.

  • Misuse promotions, coupons, or referral programs.

  • Manipulate the website or create multiple accounts.

  • Bypass anti-fraud systems or regional restrictions.

Violations may result in cancellation or permanent ban.

 

 

11. Intellectual Property

All content on the Hugpupy website—including branding, imagery, product descriptions, and design—is the exclusive property of KINGDOM SUPPLY & MARKETING LLC.

You may not:

  • Use our content without permission.

  • Replicate or copy product pages.

  • Impersonate Hugpupy or its parent company.

  • Use content for commercial purposes.

 

 

12. Third-Party Services

Hugpupy integrates with external services such as:

  • Shopify

  • Stripe

  • PayPal

  • Meta Pixel

  • Google Analytics

  • TikTok Pixel

These third parties may process data independently under their own privacy policies.

 

 

13. Limitation of Liability

To the fullest extent permitted by law, Hugpupy and KINGDOM SUPPLY & MARKETING LLC are not liable for:

  • Carrier delays.

  • Customs processing times.

  • Customer misuse of the product.

  • Losses caused by inaccurate order information.

  • Indirect, incidental, or consequential damages.

  • Failures by third-party platforms.

Use of this website is at your sole risk.

 

 

14. Disclaimer of Warranties

Hugpupy is provided on an “as-is” and “as-available” basis. We do not guarantee:

  • Uninterrupted service.

  • Error-free website experience.

  • Product availability.

  • Compatibility with user expectations.

 

 

15. Fraud, Abuse & Chargebacks

We enforce a strict zero-tolerance policy for:

  • Chargeback abuse.

  • Intentional fraud.

  • Misuse of refunds.

  • Exploitation of promotions.

Fraudulent claims may be:

  • Denied.

  • Reported to payment processors.

  • Escalated to legal authorities.

  • Grounds for permanent ban/blocklist.

 

 

16. Governing Law

These Terms are governed by:

  • Florida State Law (USA)

  • U.S. Federal Law

  • Applicable international consumer laws

Any dispute must be resolved in the jurisdiction of the State of Florida, unless mandatory local law applies.

 

 

17. Modifications to Terms

Hugpupy may update these Terms at any time. Changes take effect immediately upon posting. Continued use of the website constitutes acceptance of updated Terms.

 

 

18. Contact Information

For inquiries related to these Terms:

KINGDOM SUPPLY & MARKETING LLC 📧 help@hugpupy.com 📞 +1 (786) 275-7758