Track your order

Welcome to our tracking page! Here you can easily track the status of your order by simply entering the tracking number we provided in your confirmation email. Stay up-to-date with the latest information on your delivery and ensure a hassle-free experience. Thank you for choosing our services! If you have any questions don't hesitate to contact us.

Frequent Questions Hugpupy™

What is Hugpupy?

Hugpupy™ is an international pet wellness brand, offering intelligent food, toys, and care for dogs and cats.

What types of pets does Hugpupy have products for?

We primarily cater to dogs and cats, with specific lines for nutrition, play, and grooming.

What makes Hugpupy different?

Technology, intelligent design, and a focus on health: products designed to stimulate, nourish, and care for your pet in a comprehensive way.

What is the HugMotion Food™ line?

Are the foods natural and safe?

Yes. We prioritize clean label formulas, natural ingredients, and rigorous quality processes.

What is the HugMotion Play™ line?

Intelligent toys, slow feeding, and enrichment designed for mental stimulation, anxiety reduction, and more fun.

What is the HugMotion Care™ line?

Grooming, hygiene, and organization tools designed for your pet's daily care and comfort.

Are the toys durable and non-toxic?

Yes. We use safe, tested, and highly durable materials. However, we still recommend supervision.

How does delivery work?

We ship throughout Brazil and provide full tracking after shipment.

Does Hugpupy offer a warranty or exchange?

Yes. If there is a defect or the product does not meet expectations, we offer a quick and uncomplicated exchange.